Privacy Policy
How we handle your information.
Last updated: January 2025
Information we collect
When you contact us — by phone, WhatsApp, email, or through our website form — we collect the information you provide: your name, contact details, your pet's information, and any medical history you share. When you visit the clinic, we maintain veterinary records for your pet as required by UAE veterinary regulations.
How we use it
We use your information only for:
- Providing veterinary care for your pet
- Contacting you about appointments, results, and your pet's health
- Issuing official documents (vaccination certificates, health certificates for travel, microchip registration)
- Meeting our legal and regulatory obligations
Who we share it with
We do not sell or trade your personal information. We may share necessary information with:
- UAE authorities where legally required (e.g. microchip registries, MOCCAE for travel)
- Referral specialists if your pet needs onward care, with your consent
- Pet relocation companies you instruct on your behalf
How long we keep it
Veterinary records are retained for a minimum of seven years as required by UAE regulations. Contact details are kept for as long as you remain a client and for a reasonable period afterwards.
Your rights
You can request a copy of your pet's records at any time, request corrections to inaccurate information, and ask us to delete contact details where we are no longer legally required to keep them. Contact Drfaisal@newvet-clinic.com for any privacy-related request.
Website cookies
This website uses minimal cookies — only those strictly necessary for the site to function. We do not run third-party advertising trackers.
Contact
Questions about this policy? Email Drfaisal@newvet-clinic.com or call 02-672 5955.